Frequently Asked Questions

Everything you need to know about your BrickBuddies experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unopened and unused items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products safe and certified?

Yes, all BrickBuddies products are made from high-quality, non-toxic materials and meet international safety standards, including ASTM and CE certifications.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

What should I do if my set is missing a piece?

We pride ourselves on quality control, but if a piece is missing, please contact us with your order number and the part description. We will ship the replacement piece to you free of charge.